Our family stayed at the Four Seasons Hotel in Seattle for a long weekend in October. The location of the hotel is perfect for exploring the city – everything is within easy (and safe) walking distance. The hotel is stunningly gorgeous. The moment I walked in I was completely wowed by the sleek yet warm decor. The rooms were perfectly appointed, the food in the restaurant is delicious, everything was easy and comfortable, etc., etc.
But the standout of this spectacular hotel? The amazing customer service toward us as a family.
Of course we traveled with Bennett and Graham and they were made to feel like royalty from the moment we walked into the hotel. EVERYONE, from the gentlemen opening the doors to the housekeepers, was friendly, helpful, and kind. The receptionists threw stuffed fish at the boys to catch à la Pike Place Market. The concierge and restaurant hosts gave sweet waves or high fives to the boys as we passed by.
There was a superluxe welcome basket in the room for them full of local kid-friendly treats (and mom friendly – I devoured some of their gourmet white-chocolate-covered popcorn). The kicker was that it was personalized with their names – what service! Bennett has just started to recognize his name and he was over the moon to see this cool pack of goodies with his name on it, literally! Turndown service included a cute stuffed Ty sock monkey on each bed.
The concierge had a long and comprehensive list of books and movies that we could “check out” for the boys during our stay. What a fun feature – cool new books for bedtime (two of which we ended up buying at a local bookstore because we liked them so much) and our beloved Cars for downtime. The custom activity/coloring books (based on a cute local story) kept them entertained and excited during their meals. Did I mention that kids eat for free? Even room service? What a tremendous value!
All of this sounds amazing, right? Wait until you hear this: Graham is a bit of a tornado, so we often rearrange furniture in hotel rooms to protect him from climbing or smacking his baby head on the corner of a table, and this time was no different. There was a pretty cool ottoman that we shoved by the window ledge.
Later that day I had a call from housekeeping asking us if we moved it by design or if we would like them to remove it from the room for us. When I explained that it was our version of childproofing, the lady on the phone let me know that they would be happy to childproof the room for us. What?! Sure enough, the room was outfitted with those spongy-corner protectors everywhere you looked, outlets were plugged, and even the bathroom tub faucet got a soft protector on it. I was honestly floored at this point. Who knew 10 years ago that the most impressive thing about staying in a Four Seasons hotel would be the childproofing?!
Go visit Seattle – what a cool, unique, and pedestrian friendly city. (More to come on Seattle soon as we had some awesome meals and day trips.) Just be sure to stay at the Four Seasons to guarantee a luxe experience WITH your kids in tow!
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